We ship your order with GLS. Subsequent deliveries within the EU will be shipped free of charge. For subsequent deliveries in non-EU countries we will inform you in advance about the costs.
Every delivery we send is insured during the shipping process. When you receive your delivery, please immediately check for external damage. You must report any damage to the shipping company within 24 hours of receipt. The shipping company will issue you with a confirmation of your damage report. When you return your order, enclose this confirmation and a copy of your receipt together with the goods in the original packaging. Before returning the package to us, please contact us by phone so that we can discuss the procedure with you.
Additional charges for customs clearance must be borne by the recipient of the goods. We have no influence on these fees. Customs forms for non-EU deliveries show the value of items included in the delivery by product type. We reserve the right to provide such information to customs to simplify the process for our customers – or due to legal obligations. Customs can open and control packages; we have no control over that.
